Covid-19 Response
Dear hotel partner,
We know that the past few weeks have been challenging for everyone in our industry. We are in uncharted territory, but we also know that this crisis will pass sooner or later.
The hospitality industry has weathered many a storm and will continue to do so. We are a resilient, imaginative and eminently human industry and by working together and acting swiftly, we can plan successfully for the upturn.
We are reaching out to you with the reassurance that we are proactively taking steps to help our partners, employees and local communities weather these challenging circumstances. Above all, our thoughts are with those affected by the virus and their families.
Protecting our employees and vendors
Working together and supporting each other is paramount to overcome these challenging circumstances and emerge stronger than ever. We all have the responsibility to do our part to mitigate the impact of COVID-19 by taking the precautions advised by the World Health Organization and local governing healthcare bodies. Therefore, we have taken proactive steps to protect our employees, vendors, and the communities we work in by significantly reducing the need for people to come to our offices across the globe. At the same time, we know that customers rely on GuestCentric’s products and services, and we are committed to keeping them running smoothly. We will continue to leverage technology and conduct internal and external meetings virtually as much as possible. And through it all, we remain connected with each other through the power of technology.
Supporting our Valued Hotel Partners
We understand the importance of keeping all your systems up and running during this time and continue to maintain comprehensive business continuity arrangements which are frequently tested and adapted around your business needs. Our customer-facing teams have been contacting you proactively to get a clear understanding of what you are planning to do to mitigate this crisis. Our finance teams are also available to hear your business concerns. Please also be reassured that our technology and teams are working harder than ever to ensure your reservation flow is correct and that cancellations are processed accordingly. We also want to remind you that it is critical to maintaining your websites ready to receive new bookings with the upturn that will come when the pandemic blows over. Our customer care team will continue to deliver Online Training Sessions upon request as normal, ensuring that our customers continue to maximize our platform for their business.
Helping the Community
While many have the privilege to self-quarantine and isolate themselves, healthcare professionals continue to put their lives on the line to protect us. We cannot stop COVID-19 without first looking after our valued healthcare heroes who continue to tackle this pandemic head-on. This is why GuestCentric and Hijiffy have partnered in the launch of the Rooms Against Covid project, which will support healthcare professionals with convenient access to cost-effective accommodation during this pandemic. The Rooms Against Covid partnership is central to the wider Tech4Covid19 initiative, launched by 120 different tech startups and companies across Portugal in less than 48h. The team of 600 professionals has mobilized under one common goal: to unite in the development of technological solutions that help the population to overcome the challenge of COVID-19. Find out more about participating in this project by visiting our website Rooms against Covid