GuestCentric Covid-19 Response
GuestCentric Covid-19 Response

Covid-19 Response

Dear hotel partner, 

We know that the past few weeks have been challenging for everyone in our industry. We are in uncharted territory, but we also know that this crisis will pass sooner or later. 

The hospitality industry has weathered many a storm and will continue to do so. We are a resilient, imaginative and eminently human industry and by working together and acting swiftly, we can plan successfully for the upturn.

We are reaching out to you with the reassurance that we are proactively taking steps to help our partners, employees and local communities weather these challenging circumstances. Above all, our thoughts are with those affected by the virus and their families. 

1. What is GuestCentric doing to monitor the outbreak?
We continue to actively monitor the situation through many trusted information sources such as the WHO and local healthcare governing bodies. To protect our customers, partners and employees, we're restricting international and domestic travel, requiring all our employees to work from home for the recommended period of 14 days, after which we will assess the situation and follow the guidelines laid out by global and local authorities on this issue. 

2. How is customer support being handled in locations where GuestCentric offices have closed?
Our customer care team is fully equipped to respond to telephone queries remotely. Our main line is also up and running to take your calls.  

3. Will there be any delays to GuestCentric products and support resolutions?
We do not anticipate any delays at this stage. We're confident that our systems and procedures can continue to support our customers and partners during this time. We will keep you updated via the usual channels should the situation change. 

4. Should we expect any disruptions or reduced customer support activity in regions highly impacted by COVID-19?
We do not expect any customer-facing impact as a result of our response to the situation. However, we will continue to keep you posted should the situation change. 

5. Will Guestcentric’s customer care team continue to deliver Online Training Sessions?
Yes. Our customer care team will be available to perform online training sessions upon request. If you want to use the downtime to further your training of the Guestcentric platform, then please get in touch with us here

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