Testimonial Restwell Inn & Suites


JYI Hospitality is a recognized hotel management company with operations across the southern Gulf Coast states. JYI Hospitality is a recognized hotel management company with operations across the southern Gulf Coast states with a proven track record of exceeding expectations. JYI offers a comprehensive range of services and tools, including but not limited to sales and marketing, staff training, and consulting services. JYI Hospitality delivers a tailor-made approach to each project to ensure maximum return on investment to its owners and investors. 

 Restwell Inn & Suites is one hotel within the company’s portfolio that was referred by JYI Hotels to Guestcentric for Website Design and Booking Engine Services. JYI Hospitality manages this property’s top line sales and marketing, SEO optimization, and revenue yield management. 


What influenced your decision to partner with Guestcentric and refer them to Restwell Inn & Suites? How has the relationship been thus far?

Skytouch influenced our decision to partner with Guestcentric. They have Guestcentric as a preferred partner, and I have personally worked closely with them for over 20 years. One of the independent hotels within our portfolio, Restwell Inn & Suites, did not have a website. 

Usually, we tend to go with companies that we know and have worked with previously. However, Skytouch highly recommended Guestcentric and it was through them that we got the initial introduction. We subsequently had a very clear-cut communication with Thomas Allen and Filipe Machaz from Guestcentric’ s San Diego office. I primarily worked with Thomas, who is very enthusiastic, energetic, and knew his business from A to Z. 

He first sent me and the team a set of questions to understand what Guestcentric needed to deliver, then followed up with two to three video call sessions where he had the entire onboarding process laid out based on the feedback and criteria I and the team had provided. He gave me some options, and I told him, “You’ve built these solutions before, so just go with the best layout and color scheme you feel best and if I have any questions during the process, I will let you know.” This ultimately resulted in a very fluid, organized, efficient, and easy process, which for someone like me, who has many projects to focus upon, is extremely important.

I really value working with professionals who are organized and lay everything out in an easy process, and Thomas and all of the Guestcentric team truly helped me and all the other partners during this process to deliver a seamless onboarding process. Very impressive and I will not hesitate to use them again in another project.


How would you describe the onboarding/setup process with Guestcentric - what have been the highlights?

JYI Hospitality spearheaded the onboarding process on behalf of Restwell Inn & Suites. The bottom line is that the entire onboarding process was very smooth and seamless. Working closely with Thomas and Filipe, we followed a checklist of steps, providing everything Guestcentric needed from us to move the project forward.

Each time we would progress through a few stages in the process, we’d have a meeting to review where we were at, what changes (if any) needed to be made, and the best way to move forward. These meetings would take about 20 to 30 minutes, so they were never very time-consuming, which is critical for our business.

Working with very precise checklists, strong communication, and ensuring that everyone involved knew what they needed to contribute to the process, was absolutely critical in moving the project forward in a timely manner. Although Skytouch was not involved in most of the onboarding process, frequent and strong communication between Guestcentric and our teams ensured Skytouch would be ready to implement the final mappings on deadline.

In short, great communication leads to great success, and that was certainly the case in this process.


Guestcentric's team truly helped me and all the other partners to deliver a seamless onboarding process. Very impressive and I will not hesitate to work with Guestcentric again in another project.


How would you describe Guestcentric's customer service and support?

I’m an email person because I like to keep backup trails of discussions that are easy to forget if not kept in writing. It’s very frustrating to send emails to vendors and have to wait sometimes 3 to 4 days for a response. With Guestcentric, you can literally send an email to the customer support team and get a response within one hour 90% of the time. I cannot ask for better than that!

What I have seen with Guestcentric is that not only do they copy all their relevant representatives into an email for greater transparency, but if something falls outside of the scope of what they do, they will also get the other parties involved. They stay on top of all issues with the client, which is wonderful and a good team effort. The game changer when you are dealing with customer satisfaction and performance of a product is that follow-up and communication until the job gets done.

On a scale of 1 to 10 (1=Unlikely & 10=Likely) how likely are you to recommend Guestcentric's customer service to industry peers and why?

Definitely a 10 out of 10. Everyone is fantastic! Everyone that I have dealt with at Guestcentric is extremely organized, professional, and a pleasure to work with.
What are some of the features within Guestcentric’s platform that have stood out to you and in your opinion, would be of value for hotels?

I loved how it was so easy to set up the website, as well as the functionality of it. Working with experts such as Thomas Allen and Filipe Machaz who were with us every step of the journey to explain how everything works and integrated together made this project extremely fluid and easy to execute.

Upon reviewing Guestcentric’s platform, I would have to say my first impressions were that it looks very clean and simple. Users can easily set all their rates based on the BAR, ensuring of course that the best available rate works for the hotel.

It’s also easy for hotels to ensure they have last room availability in place, as well as quickly implement last minute promotions and call to actions. Overall, it seems to be a very simple and straightforward platform to use, which of course is critical for independent hotels.


I love how it was so easy to set up the website with Guestcentric, as well as the functionality of it.

I am so impressed with Guestcentric’s level of service, that going forward, no one but Guestcentric is going to be developing my hotel websites for all the other properties that switch over.

In your view, what is the next step for JYI Hospitality’s partnership with Guestcentric?

Guestcentric is now going to be my go-to point! I am so impressed with Guestcentric’s level of service, that going forward, no one but Guestcentric is going to be developing my hotel websites for all the other properties that switch over.



                                                                                              
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