Testimonial Restwell Inn & Suites
JYI Hospitality is a recognized hotel management company with operations across the southern Gulf Coast states. JYI Hospitality is a recognized hotel management company with operations across the southern Gulf Coast states with a proven track record of exceeding expectations. JYI offers a comprehensive range of services and tools, including but not limited to sales and marketing, staff training, and consulting services. JYI Hospitality delivers a tailor-made approach to each project to ensure maximum return on investment to its owners and investors.
Restwell Inn & Suites is one hotel within the company’s portfolio that was referred by JYI Hotels to Guestcentric for Website Design and Booking Engine Services. JYI Hospitality manages this property’s top line sales and marketing, SEO optimization, and revenue yield management.
What influenced your decision to partner with Guestcentric and refer them to Restwell Inn & Suites? How has the relationship been thus far?
Skytouch influenced our decision to partner with Guestcentric. They have Guestcentric as a preferred partner, and I have personally worked closely with them for over 20 years. One of the independent hotels within our portfolio, Restwell Inn & Suites, did not have a website.
Usually, we tend to go with companies that we know and have worked with previously. However, Skytouch highly recommended Guestcentric and it was through them that we got the initial introduction. We subsequently had a very clear-cut communication with Thomas Allen and Filipe Machaz from Guestcentric’ s San Diego office. I primarily worked with Thomas, who is very enthusiastic, energetic, and knew his business from A to Z.
He first sent me and the team a set of questions to understand what Guestcentric needed to deliver, then followed up with two to three video call sessions where he had the entire onboarding process laid out based on the feedback and criteria I and the team had provided. He gave me some options, and I told him, “You’ve built these solutions before, so just go with the best layout and color scheme you feel best and if I have any questions during the process, I will let you know.” This ultimately resulted in a very fluid, organized, efficient, and easy process, which for someone like me, who has many projects to focus upon, is extremely important.
I really value working with professionals who are organized and lay everything out in an easy process, and Thomas and all of the Guestcentric team truly helped me and all the other partners during this process to deliver a seamless onboarding process. Very impressive and I will not hesitate to use them again in another project.
How would you describe the onboarding/setup process with Guestcentric - what have been the highlights?
JYI Hospitality spearheaded the onboarding process on behalf of Restwell Inn & Suites. The bottom line is that the entire onboarding process was very smooth and seamless. Working closely with Thomas and Filipe, we followed a checklist of steps, providing everything Guestcentric needed from us to move the project forward.
Each time we would progress through a few stages in the process, we’d have a meeting to review where we were at, what changes (if any) needed to be made, and the best way to move forward. These meetings would take about 20 to 30 minutes, so they were never very time-consuming, which is critical for our business.
Working with very precise checklists, strong communication, and ensuring that everyone involved knew what they needed to contribute to the process, was absolutely critical in moving the project forward in a timely manner. Although Skytouch was not involved in most of the onboarding process, frequent and strong communication between Guestcentric and our teams ensured Skytouch would be ready to implement the final mappings on deadline.
In short, great communication leads to great success, and that was certainly the case in this process.