Testimonial MUZE Hotels
A contemporary collection of hotels that blend artistic aesthetics, functional design and the convenience of technology to personalize every stay. The MUZE spirit embodies a true passion for hospitality - welcoming every guest personally and warmly, delivering a smooth, seamless hotel stay - every time.
What influenced your decision to partner with Guestcentric?
After reviewing a few different providers, we selected Guestcentric because we felt they were more dedicated to our project goals. We had already been in contact with Guestcentric one year prior, where we started discussing the idea of one portal website for MUZE Hotels. We realized there were a few compatibility issues between the Guestcentric platform and what we wanted to achieve.
At the time, the Guestcentric team was very keen to resolve these issues and have since done so. This level of dedication and commitment to getting results is ultimately what drove our decision to partner with Guestcentric.
What have been some of the highlights of the onboarding process and your partnership with Guestcentric thus far?
Guestcentric’s Onboarding team is amazing, and we have really enjoyed and continue to enjoy working with them. Everyone is highly professional and focussed on achieving results. We’ve really felt a strong level of support throughout the entire onboarding process, with a direct line of communication to the team whenever we needed it - including outside of working hours! Guestcentric, both in terms of service and product, offers a significant level of flexibility to ensure our hotels achieve the best results possible.
It was also helpful that Ana Leal, who manages the onboarding team, pushed us with reminders for feedback to move the project along and ensure we had everything ready to go live in a timely manner. Whenever we encountered any issues, it was extremely helpful to be able to Whatsapp her or other members of the Guestcentric team, and receive a call 10 minutes later to answer any questions or help us solve an issue very quickly.
We also learned a lot about how to work the central reservation system (CRS) during the onboarding process, participating in a number of online training sessions and webinars by Guestcenric. This enabled us to quickly learn all the ins and outs of the Guestcentric platform, and hit the ground running. It’s extremely valuable to get this level of support, as well as really fast feedback when needed.