Testimonial Golden Lake Resort
Ranked as one of the top hotels in the Balaton Region, Hotel Golden Lake Resort is an excellent choice for guests seeking an exclusive lakeside experience. The hotel blends elements of a modern design with a touch of nature and the relaxing vibe of Lake Balaton.
The Hotel aims to be an integral part of visitors’ vacation experience in the Balatonfüred, offering an attractive location, luxury amenities, first-class service and custom experiences for a wide variety of tastes.
What influenced your decision to partner with Guestcentric?
Guestcentric found us at exactly the right time. We were already looking for a new partner to deliver an integrated booking solution for our hotel. I did some research in the Hungarian market, but did not find any company attractive. None of the prospects I spoke to appeared to deliver a solution centered around the guest experience, improving our customer service, or increasing hotel bookings.
These vendors also didn’t clearly communicate how their solutions would help our business grow digitally. For example, one proposal promised to revamp our existing hotel website, but did not provide evidence on how this revamp would actually optimize our website for increased visibility and sales.
And then, I don’t know how, but Lucia Costa from Guestcentric’s sales team found us. When I first received the email from her, my first thought was, “Here we go again, another company trying to sell us something.” But after reading it in more detail, I agreed to virtually meet with her to find out more about what Guestcentric could offer our business. At that meeting I began to think, “This solution seems different from the rest.”
What first stood out to me during that meeting was Guestcentric’s strong passion about the hospitality industry and drive to optimize the guest experience. I was extremely impressed by this attitude, and therefore knew Guestcentric would be an ideal fit for our business.
How has the onboarding experience been with Guestcentric, and how does it compare to other vendors in the industry?
In my experience, the onboarding experience with Guestcentric has been vastly superior because I was given a clear timeline for deliverables. The onboarding team also regularly communicated with me via video chat or email throughout the entire process, keeping me informed of the progress.
Most importantly, what I really valued the most about this experience was the onboarding team’s flexibility to adapt to our hotel’s needs. When we started this process, we scheduled to go live in August 2021. As is to be expected with most onboarding projects, we encountered some disruptions along the way. In our case it was mostly due to the tourism situation in Hungary and staffing challenges. Whenever this happened, I would speak to Filipa Veira from the onboarding team, who was extremely patient and flexible with us.
All in all, I am extremely happy to have found Guestcentric. I really want to emphasise that throughout the onboarding process, Guestcentric demonstrated a level of professionalism that is unmatched by other tech players here in Hungary.
Does the final result of the website design meet your expectations and does it match the look and feel of the property?
Definitely! When the website was ready, we had a conversation with the design team and Filipa, where we agreed to implement small modifications but were happy with the overall result. Now that we are live, the website completely matches with our vision and hotel brand. Our goal was to showcase the best pictures and faces of our hotel. Guestcentric has helped us achieve this goal.
Our hotel sits right on the coast of the lake, is a conference hotel, and situated in an excellent location. We wanted our target online visitors seeking these experiences to know instantly, from the first glance, why they should book directly with our hotel. I am happy to say that since going live, we have already started receiving positive feedback about our new and improved website.