Testimonial Eden Bleu
Success Stories
den Bleu Hotelwith Manuel Policarpo
& Rebecca Port Louis
The Eden Bleu hotel is located on Eden Island, off the coast of Mahé, only 10 minutes from Seychelles International Airport and 5 km from the capital, Victoria. With direct access to the Eden Island International Marina, the hotel provides world-class accommodation together with state-of-the-art conference and business facilities.
What influenced your decision to work with the Guestcentric Lab team?
After working with Guestcentric for some years in another hotel based in Europe, we chose to continue working with them because we were happy with their service and how they helped our business performance.
What have been some of the highlights of your partnership with Guestcentric Lab thus far?
Definitely the people!. We are very happy with the strong relationship we have cultivated with the wider Guestcentric Lab over the years since we started with them back in 2017. It’s been a great experience and journey so far.
What have been some of the business gains you have received from partnering with Guestcentric Lab?
The Guestcentric Lab team has been a crucial extension of our marketing team these past years. As Hoteliers, we are strongly focussed on our operations, and thus need additional support and knowledge to help us manage the digital marketing and sales side of our business. With Guestcentric Lab, they always keep us updated on the latest digital trends and advise us on new innovations we can easily implement.
This in turn gives us more time to focus on our direct interactions with our guests, which is extremely important so that we do not have to rely too heavily on OTAs. Working with the Guestcentric Lab team not only gives us more time to focus on our business, but is helping to grow our profitability, which is very important.
The Guestcentric Lab team has been a crucial extension of our marketing team these past years. As Hoteliers, we are strongly focussed on our operations, and thus need additional support and knowledge to help us manage the digital marketing and sales side of our business.
How has the Guestcentric Lab team improved your hotel's digital sales, marketing, and overall direct business growth?
The Guestcentric Lab team is very focused on keeping us in the loop about the latest digital trends and best practices we can implement across our website to adapt and grow our direct business.
On a scale of 1 to 10, how would you rank Guestcentric Lab's level of customer support?
We definitely rate the Guestcentric Lab team a 9 out of 10! It’s also important to mention that Guestcentric has a strong overview of different hotels and groups across many different global markets. This is extremely valuable because they can bring their wealth of experience and expertise to meet our business needs in the Seychelles market.
The people at Guestcentric make a huge difference, and the multi-cultural representation is really strong. We also highly appreciate how they are in frequent communication with us
With Guestcentric Lab, they always keep us updated on the latest digital trends and advise us on new innovations we can easily implement.
What are 1-2 of your favorite things about working with GC Lab?
Firstly, the people at Guestcentric make a huge difference, and the multi-cultural representation is really strong. We also highly appreciate how they are in frequent communication with us - following up on any queries we may have. They also have a strong understanding of our business needs, and what can be done to accommodate them. The wider Guestcentric team is always available whenever we need them. If ever we have any questions, we can always count on Guestcentric to give us a quick reply. Which is great!
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