Testimonial Coastal Inn & Suites
The Coastal Hotel & Suites Virginia Beach Oceanfront hotel is steps from many Virginia Beach attractions. All guestrooms are oceanfront with balconies, making this beachfront hotel an ideal place to begin your next beach adventure. Located in the heart of the Virginia Beach Boardwalk, with over 3 miles of beaches, many restaurants, shops and attractions within walking distance, guests can easily find something to do. With friendly staff, guests can also enjoy a relaxing stay at Virginia Beach hotel.
In your view, what are some of the benefits or gains you have received from using Guestcentric's Booking Engine solution thus far?
The booking engine saves us a lot of money because we now pay less commission to third-party travel online travel agencies. It’s also easy for us to make changes and control them with pictures and the way our communications are worded. If we have issues, we can adjust them very quickly without having to go through anybody.
We target some of our groups through our online booking engine, which is good and helps us get a lot of group business because people don’t like calling the hotel to make reservations anymore. This means we definitely capture more group business by using the online booking engine to display group promotions and group rates.
How has Guestcentric's booking engine improved the sales and marketing for guests?
The ability to target groups with group rates and promotions has significantly helped us capture that business. It also helps that we can redirect visitors to our website even when they are not booking straight away, as this helps them look at the pictures, get room descriptions, and generally have a better idea of what the hotel is all about and what they can expect when they arrive.