Hotel Central Reservation System

Eliminating the middle-man, Guestcentric's Hotel CRS delivers a white label Global Distribution System for your hotel to more efficiently streamline your rate loading and negotiation processes and access hundreds of global companies and all major consortia. We deliver this through: 

• An Exclusive GW Chain Code 
• In-House Global Sales Support
• Comprehensive Negotiated Rates Support
• Corporate & Consortia Targeting

Your hotel’s business success is our top priority. We see our role as integral to helping you fulfill your vision for business growth. Combining powerful hotel technology with dedicated customer support, it’s no wonder Guestcentric boasts a 95% customer satisfaction rate. By partnering with us, you can count on:

• Support Cases solved in under 24 hours on Average
  
• Dedicated Account Management 
  
• Digital Agency Services exclusively designed for Hotels by Hospitality Specialists
  
• Business reports and consultations
  

Total cost of ownership (TCO) measures the amount of money spent on acquiring any asset, calculating not only the purchase price but the amount of money spent on operations from a long-term perspective. By consolidating all your reservations data under Guestcentric's cloud-based Hotel CRS, you will reduce your hotel's TCO in the following ways: 

• Zero mappings between your Hotel CRS and Booking Engine
• Intelligent Synchronization - eliminating time and resources spent on manual data entry across multiple channels 
• Hours saved on updating reservation information
• Reduced overbookings

Easily view and update hotel booking details, control rates, and availability, push promotions out across multiple channels, and control your distribution by reimporting reservations from external channels using the same system:

• Simplified multi-property rates & availability management tools 
• Call Center Reservation System
• Reserve rooms - exclusively for direct bookers
  
• Update rates & availability and impose restrictions across all channels
  
• Re-import channel reservations data 
  
• Manage inquiries, hotel bookings, and cancellations
  

Guestcentric’s cloud-based CRS offers unmatched agility, scalability, security, and support to manage your rates, availability, and reservations. with Guestcentric's CRS, your hotel will benefit from:

• Open API - Enable smarter rates, availability, inventory, and reservations connectivity between your PMS & CRS
  
• AWS Hosting - A move away from Legacy systems + improved performance, reliability, and scalability
  
• Total Security - PCI + GDPR Compliance
  

Guestcentric's Hotel CRS is tightly integrated with the world’s leading channel managers, OTAs, Wholesalers, revenue management systems, and other hotel technology providers, including but not limited to:

• Channel Manager Integrations - including Siteminder and D-Edge
• Revenue Management Integrations - Including Duetto & IDeaS
• PMS Integrations - including Opera and Skytouch
• OTA Integrations - including Booking and Expedia etc
• Wholesaler Integrations - Including GTA and HotelBeds
• MetaSearch Integrations - including Google and TripAdvisor
• Social Marketing Networks/Accounts - including Duetto, Nor1, Instagram

Do you want to know your guests and build experiences around their preferences? In case you didn’t know, ours is the ONLY Hotel CRS in the industry to facilitate your hotel’s CRM activities. Seamlessly view guest behaviors and implement smarter communication strategies for more direct sales:

• Repeat Client Promotions - you can easily build on the go with just a few clicks
• Automatic Email Templates - pre-stay information and vouchers

Beyond consolidating your hotel's reservations under one cloud-based CRS, we deliver a white label booking engine and website integration. With your reservations and content management tools under one single interface, you can more efficiently manage guests at every stage of the buyer journey, from search to transaction.