Call Center Reservation System
Call Center Reservation System
Tailor-made for hotel chains and groups, our Hotel Call Center Reservation System (CCRS) allows your customer-facing teams to seamlessly manage incoming calls for reservations and flexibly update itineraries across multiple properties and locations in real-time.
Increased Flexibility to meet Guests' Needs
Our CCRS empowers your hotel’s call center teams to adapt to respond to customer requests and update their itineraries and hotel bookings in real-time, using the following functionalities and more:
- Adjust room rates & prices according to reservation specifications
- Override availabilities
- Adjust payment and cancellation policies
Reservation Data Synchronization
Drive successful call-in bookings by equipping your call agents with the most detailed and up-to-date information from your central reservation system. You can achieve this with:
- Real-time rates and availability from the Hotel CRS
- Easy visibility of important hotel details to communicate to guests
Build Real-Time Multi-Property Itineraries
Let's say you have a property in Rome and another in Milan. You receive a call from a guest who wants to book a stay for himself and 2 friends in Rome and book for a group of 5 friends in Milan. With Guestcentric's CCRS, there is no need to manually update booking details between properties. You can seamlessly book multiple hotel stays for guests across multiple properties within one single call-in reservation, and better adapt to your customers’ needs in real-time, using the following functionalities:
- Update inventory (i.e number of rooms) per property
- Add and remove hotels according to the customers’ travel plans
- Edit and Update itineraries according to customer specifications during a single call-in reservation