Nuevo visual de nuestra página web
Tuesday, May 4th, 2010
Una página web más intuitiva
GuestCentric no mudo solamente el visual de su pagina web si no que también incluimos mas información para simplificar su selección .
Entre otras cosas en la nueva página podrá encontrar las características del producto, los clientes en destaque, las últimas noticias sobre la empresa, historias de suceso de nuestros clientes, tarifas, mejorías en la visualización de imágenes y vídeos así como la navegación y usabilidad de la página.
Nos encanta recibir sus comentarios! No dude en contactarnos si tiene alguna duda o comentario marketing@guestcentric.com
GuestCentric Systems raises $4 million in first round to fuel adoption of hotel e-Commerce optimization
Monday, July 13th, 2009
Stamford, CT – GuestCentric Systems, the premier Software-as-a-Service provider for the independent hotel industry, today announced it has completed a $4 million round of institutional financing led by new investor InovCapital, participated by Turismo Capital and all its major seed investors. This round of funding will be used to accelerate GuestCentric’s growth and market share worldwide and increase investment in product innovation related to e-Commerce optimization and customer intimacy for independent hotels.
“We are delighted that InovCapital decided to join the GuestCentric team. Their investment as well as the total amount raised in this financing round is the ultimate validation of the progress to date and the significant market opportunity that GuestCentric is addressing” said Pedro Colaco, President and CEO of GuestCentric.
GuestCentric is leading the way in revolutionizing the online presence of hundreds of thousands of independent hotels and is presenting a real challenge to traditional hotel software companies by providing innovative e-Commerce optimization features in an unbeatable Software-as-a-Service model. The closing of the Series A round follows GuestCentric’s highly successful product introduction in 2008 and the rapid growth of its customer base during the past six months, showing an unprecedented 100% customer success ratio of free trials performed in 2009.
The innovative GuestCentric platform comes as a response to independent hotels that want to boost revenues and save on commission costs, by capitalizing on the trend that customers seek a personalized experience and prefer booking directly with the hotel. Hence, hoteliers that relied almost solely on distribution through Online Travel Agents like Expedia are now increasingly choosing GuestCentric for a strong direct online presence, e-Commerce optimization and customer intimacy.
“GuestCentric enjoys that rare combination of an opportunity with ground breaking potential and great momentum.” said Joao Fernandes, Vice President at InovCapital. “The distribution paradigm of the multi-billion market for online hotel sales and marketing is undergoing a wave change. We believe GuestCentric is poised to become the star in this emerging market by providing unique e-Commerce optimization features and a break-through business model. We are delighted to work with GuestCentric’s team in expanding the company’s presence globally and further rounding out its product and service offerings.”
To support its efforts, GuestCentric is recruiting for multiple positions. For more information visit http://www.guestcentric.com/about-us/careers
About GuestCentric Systems
Headquartered in Stamford, CT with offices in UK and Portugal, GuestCentric Systems (http://www.guestcentric.com) is a Software-as-a-Service (SaaS) provider that revolutionizes the way independent hotel operators compete for customers. GuestCentric’s Hotel e-Commerce Optimization is a one-stop-shop solution that offers simple and cost-effective ways for hoteliers to create a professional web display, integrate direct online booking and online marketing capabilities to boost revenues, lower expenses and develop long-standing relationships with customers. GuestCentric has a growing customer base in the United States and leading tourism markets like the United Kingdom and Spain.
For media inquiries, please contact:
Karla Martinez
GuestCentric Systems
+1 (203) 989 0173
karla.martinez@guestcentric.com
MELIÁ PALÁCIO DE LOUSÃ BOUTIQUE HOTEL ADOPTA GUESTCENTRIC SYSTEMS COMO SOLUCIÓN PARA SUS SERVICIOS ONLINE
Monday, May 4th, 2009
Hotel Meliá Palacio de Lousa lanza nuevos servicios online; una página web interactiva y un innovador motor de reservas
EUA y Portugal – Meliá Palácio de Lousã Boutique Hotel, el primero de su clase en Portugal de la cadena Sol Meliá, utiliza el innovador servicio de la empresa GuestCentric Systems para optimizar su presencia online e incrementar las reservas online directas. Los servicios integrados de GuestCentric proporcionan a hoteles con herramientas online de marketing y distribución a precios accesibles.
“Las tendencias de los viajeros están cambiando especialmente durante este periodo de recesión de la económica, cada vez existe más demanda por servicios online.” Dice Pedro Colaco Presidente y Director de GuestCentric Systems “Es importante que los hoteles tomen control de su oferta y que proporcionen a sus clientes servicios online de primer nivel.”
Con el uso de las mejores tecnologías, la nueva página web proporciona a los clientes toda la información necesaria de la propiedad y ofrece un servicio seguro para realizar reservas online. Después de varias pruebas de usabilidad, la plataforma de GuestCentric crea un inigualable atractivo visual de la propiedad que ofrece a sus visitantes una experiencia online única. Con la tecnología InstantHotel de GuestCentric, Meliá Palácio de Lousã Boutique Hotel tiene control absoluto de su página web: puede actualizar y editar información cuando sea necesario.
“Siendo nuestro Hotel el primer hotel de su clase de la cadena Sol Meliá en Portugal, queríamos tener la certeza de ofrecer a nuestros huéspedes no solo una experiencia única mientras se hospedan con nosotros, si no que también mientras navegan nuestra página web y realizan su reserva. GuestCentric inmediatamente entendió nuestras necesidades y nos forneció con las herramientas necesarias para garantizar un trato único a nuestros huéspedes”. Dijo Pedro Mendes, promotor comercial Meliá Palácio da Lousa. “El servicio de GuestCentric simplifica la vida de los hoteleros, el sistema es fácil y rápido de utilizar con precios invatibles. Con el servicio de GuestCentric nosotros controlamos nuestra página web.”
Con la plataforma integrada de GuestCentric, Meliá Palácio de Lousã Boutique Hotel ofrece a sus clientes una experiencia de compras interactiva y segura. El innovador motor de reservas proporciona un calendario interactivo que muestra hasta 550 días de disponibilidad. Las tarifas en tiempo real garantizan los mejores precios cuando se efectúa la reservación online. El motor de reservas de pantalla única facilita y disminuye el tiempo de reserva, lo que corresponde a una disminución en el índice de abandono y un aumento en las reservas online directas.
El Meliá Palácio de Lousã Boutique Hotel fue también equipado con una plataforma de reservas que simplifica la gestión de las reservas online y offline y maximiza los ingresos. Haciendo más fácil y rápida la gestión de la propiedad.
Por ultimo mediante la creación de promociones especiales el hotel puede reinventar su oferta. Las características de las promociones en la página web permite al hotel crear promociones con restricciones especificas como máximo y mínimo días de estadía, pagamentos en adelantado y vender en fechas especificas.
“Con GuestCentric Systems, en dos semanas teniamos nuestra nueva pagina web estaba lista para ser publicada. Estamos muy satisfechos con el progreso de nuestro sistema online. En un mes hemos conseguido incrementar las visitas a nuestra página y gracias al motor de reservas interactivo el porcentaje de abandono por reservación ha disminuido.” Dijo Pedro Mendes
Sobre Meliá Palácio de Lousã Boutique Hotel
El hotel es el primer hotel de la cadena Sol Meliá de su clase en Portugal. El antiguo Palácio de Lousã en 2005 fue transformado en un hotel de categoría cuatro estrellas que combina el encanto del ambiente histórico con las ultimadas modernidades de la tecnología. El edificio es considerado Patrimonio Histórico y ofrece las mejores condiciones para relajarte y disfrutar de la tranquilidad que ofrece la Sierra Portuguesa.
Para más información visite: http://www.palaciodalousa.com
Sobre GuestCentric
Con sede en Stamfort y oficinas en Reino Unido y Portugal, GuestCentric Systems es un proveedor de Software as a Service que está revolucionando la manera que los hoteles compiten por huéspedes. El e-marketing y plataforma de reservas ofrece una manera sencilla y rentable para los gerentes de hotel para crear una página web profesional de la propiedad, un sistema integrado de reservas online directas y un online marketing que les permite incrementar las reservas online, reducir gastos y estrechar las relaciones con los huéspedes.
Nueva página web en español
Friday, April 3rd, 2009
Hola soy Karla Martinez y pertenezco al departamento de marketing de GuestCentric. Me da mucha alegría darles la bienvenida a nuestra nueva página web en español. Esta página web fue creada pensando en los hoteles independientes de España y América Latina.
Aquí podrás encontrar toda la información relacionada con nuestro servicio, información sobre la industria hotelera, clientes en destaque e información importante sobre la empresa. También contamos con un blog en el que podrás encontrar información que sobre las últimas tendencias del mercado, recientes actualizaciones de nuestro servicio, lo que los medios de comunicación dicen sobre nosotros, nuestros videos y conocer más sobre el equipo GuestCentric.
Te invito a conocer la página y descubrir por qué es importante para los hoteles independientes enfocarse más en el comercio electrónico para incrementar reservas y fidelizar clientes.
Economic Crisis: Disadvantage or opportunity?
Wednesday, February 4th, 2009
Reading the hotel industry news every day is part of my daily tasks. By doing so I try to learn more about what is going on in the industry and new trends. Not surprisingly, nowadays I have found many articles that talk about the economic downturn. Is this crisis really a disadvantage for independent hotels or is it the opportunity for independent hotels to create and optimize their online presence?
“Exactly a year ago around this time we used to have 24 bookings per week, this year we are lucky to get more than 5 bookings. I believe this is related to the decrease of traveling caused by the financial crisis”. These were the words of a Spanish customer that felt the crisis knocking at his door and came to us for online solutions. The year 2008 was marked as the year of innovating online services for the hotel industry: guests became more demanding and expected not only a better service but also a better online experience. There was a continuous shift from the traditional booking channels, typically more expensive, to the online channel. As a result in 2009 online bookings will reach an increase of 10.5% or above.
Although the latest research from the Travel Industry Association’s (TIA) predicts a drop of at least 1.3% in overall leisure travel, hoteliers will see more online opportunities than ever before. Studies indicate that 80% of travelers make their decision online with 60% starting their search with Online Travel Agencies (OTA) of which 82% will try to book directly on the hotel website. If properly prepared, independent hotels can put a good fight against chain hotels when competing for customers.
Last year GuestCentric conducted a survey of independent hotels and chain hotels to analyze their online presence. The results were shocking; we discovered a huge gap between them. Close to 20% of Independents don’t have a website, less than 15% are present in an OTA and less than 10% have some kind of booking engine (for more information please go to “The Online Report”). Looking at these statistics it is clear that independent hotels are particularly at risk in this new economic climate.
Independent hotels should adapt to new online technologies and benefit from the opportunities that this can create for them (see Hotel Aiken case study). The new environment in 2009 will require changes in the way independent hotels operate to maintain/improve their standing in the hospitality market. Adapting their online presence will create new opportunities for independent hotels: more website visitors, more conversions, more direct online bookings, more revenue and more visibility for their property.
Learn how easy is with GuestCentric to create a good online presence: GuestCentric Integrated Platform
GuestCentric in hospitality.net
Tuesday, February 3rd, 2009
GuestCentric Enables Independent Hotels To Reach Out International Markets By Introducing Multilingual Support
Service Now Available for Spanish, French, German, Italian and Portuguese Speaking Markets
STAMFORD, CT — GuestCentric Systems (www.guestcentric.com/es), the premier Software-as-a-Service (SaaS) provider for the independent hotel industry, today announced further enhancements to its easy-to-use GuestCentric online booking and marketing service. (read news)
GuestCentric in Hospitality Industry
Tuesday, February 3rd, 2009
GuestCentric Enables Independent Hotels to Reach Out International Markets
STAMFORD, CT – 02/02/09— GuestCentric Systems (http://www.guestcentric.com/es), the premier Software-as-a-Service (SaaS) provider for the independent hotel industry, today announced further enhancements to its easy-to-use GuestCentric online booking and marketing service, including multilingual support for Spanish, French, German, Italian and Portuguese languages.(read news)
GuestCentric in Buyer interactive
Tuesday, February 3rd, 2009
Guestcentric Enables Independent Hotels To Reach Out International Markets By Introducing Multilingual Support
GuestCentric Systems (www.guestcentric.com/es), the premier Software-as-a-Service (SaaS) provider for the independent hotel industry, today announced further enhancements to its easy-to-use GuestCentric online booking and marketing service … (read more)
GuestCentric in eMediaWorld
Tuesday, February 3rd, 2009
GuestCentric Enables Independent Hotels to Reach Out International Markets by Introducing Multilingual Support
Service Now Available for Spanish, French, German, Italian and Portuguese Speaking Markets
STAMFORD, CT–(eMediaWorld – February 2, 2009) – GuestCentric Systems (www.guestcentric.com/es), the premier Software-as-a-Service (SaaS) provider for the independent hotel industry, today announced further enhancements to its easy-to-use GuestCentric online booking and marketing service, including multilingual support … (read news)
GuestCentric in HSMAI
Tuesday, February 3rd, 2009
GuestCentric Enables Independent Hotels To Reach Out International Markets By Introducing Multilingual Support
Service Now Available for Spanish, French, German, Italian and Portuguese Speaking Markets
STAMFORD, CT — GuestCentric Systems (www.guestcentric.com/es), the premier Software-as-a-Service (SaaS) provider for the independent hotel industry, today announced further enhancements to its easy-to-use GuestCentric online booking and marketing service, including multilingual support for Spanish, French, German, Italian and Portuguese languages. (read news)
