The GuestCentric Difference

Hotel e-commerce does not need to be rocket science anymore. GuestCentric was built with the vision to solve the problems of hotels and properties that yearn independence when it comes to revenue generation. With this independent vision in mind, GuestCentric built a solution that focuses on revenue-generation and simplicity using best-in-class cloud technology.

This vision allows hotels to grow their online revenues develop long-standing relationships with guests. GuestCentric hotels increase direct bookings 3x to 10x, lower distribution costs by 30% or more and benefit from mobile and viral business.

All-in-one revenue generation

GuestCentric provides the only integrated solution that includes all the killer features needed for sales and marketing success: booking engine, website, channels, social and mobile. Guests are provided with incentives to shop, book and distribute virally; and hoteliers are provided with decision support data and performance indicators to make better business decisions.

In addition, GuestCentric invests heavily in product development, ensuring that your solution is up-to-date with the latest sales & marketing trends, with a history of innovation and awards (IMA Award 2011, Hermes Award 2011, WebAward 2010).

Simple and easy-to-use

GuestCentric’s intuitive interface is continuously tested for usability (over 8,000 hours spent on usability to date) for low training needs in a market with high staff turnover. The GuestCentric solution displays extreme usability tied with intelligent setup assistants (e.g. automatic page creation for rooms & promotions or translations assistants from Google Translate).

With GuestCentric hotels can to be up and running with a brand new booking solution in just a few hours, and creating a brand new website is just two weeks from start to finish.

In addition, GuestCentric’s application is modular, grow-as-you-learn. Hotels can start small (e.g. start just with the booking capability) and climb the agile commerce engagement ladder as they choose fit.

Cloud: reliable and cost-controlled

GuestCentric’s cloud delivery model provides low entry cost and quick deployment advantages against legacy systems. The systems are hosted at SAS 70 Type II certified data centers, are monitored 7×24 and provide Verisign-certified and McAfee-tested secure and mobile access.

GuestCentric provides its platform in a Developers Cloud as an open Application Programming Interface (API) allowing for 3rd parties that develop travel web sites or travel distribution services to develop sophisticated products without having to invest in the development of complex back-offices.