Revenue & Integrations Strategist

 

GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers and on all digital platforms.

GuestCentric’s award-winning solution provides hoteliers with the only unified solution for managing hotel guests’ online journey: custom-built responsive websites for mobile, tablets and desktops; an integrated booking engine; a social marketing module; and a channel manager to offer rooms on Booking, Expedia, TripAdvisor, Google and hundreds of other channels.

We are extremely proud that GuestCentric was featured on the Skift Travel Tech 250. A report that selected the 250 travel tech companies that are shaping the modern day travel experience.

The development of such a software requires special people who love creative, challenging, and fast-paced environments. We operate at a high energy level, and we value work/life balance, delivering fantastic products, world class customer service, and making a difference in the world of travel.

 

This is a full-time position in Guestcentric Lisbon Office.

 

Roles and Responsibilities

  • Master GuestCentric Systems functions and features and the integration with external providers, such as PMS’s, CRS’s, GDS and Channel Managers.
  • Recommend the best setup solutions and assist in customer training and deployment of GuestCentric product.
  • Responsible to escalate pertinent issues that may come out of various communications with the customers.
  • Work closely with Web Design and Web Content teams
  • Support team members in daily activities.

 

Requirements

  • Knowledge/experience in Revenue management, Channel Manager and PMS.
  • Knowledge/experience in the Hospitality Industry.
  • Outstanding interpersonal skills, customer service and communication, both over the phone and by email.
  • Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.
  • Strong organizational skills, and the ability to work under pressure.
  • Strong work ethic; self-directed and resourceful.
  • Strong written and verbal skills in English, Spanish and Portuguese.
  • Positive: proactive and keen to learn new things.
  • Self-motivated and able to work independently without daily supervision.
  • If you don’t have much experience but make up for it in enthusiasm, energy and good vibes then apply anyway – you have nothing to lose!

 

Why should you join GuestCentric?

GuestCentric is an international company with a young and creative team included in a multicultural and collaborative work environment. In here, we promote a growth mindset and a learning culture. Because we strongly believe our people are the main cause of our success, we offer an appealing benefits package.

 

If you would like to be part of a growing company, which cares about employees and provides great development opportunities, please send a cover letter and your CV to hr@guestcentric.com with the subject line: “Position: Revenue & Integrations Strategist”.