Word of Mouth Revolution
Hi,
Christmas is around the corner and we want to see you with your smile on. A new era of customer engagement has arrived with social media and the GuestCentric platform just got powered-up with some unique features that will help you monetize this great opportunity. This latest edition was just launched at the PhoCusWright 2009 Travel Innovation Summit and we couldn’t be happier with the results. Go on and check out all the great features we’ve setup for you!
If you want to view our presentation at the PhoCusWright Conference click here!
If you have anything you would like to tell us, do not hesitate to send us an email to suggestions@guestcentric.com, and keep checking back for additions and improvements.
Portable Booking Link |
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Send last minute deals and special offers directly to your clients, increase your visibility and opportunity to sell those last rooms available.You can easily create a direct link to your booking engine, with room types, promotions and pre-selected dates to send to your contacts via email, Twitter or Facebook. As soon as someone clicks on the link, they will be redirected to your hotel booking engine with the pre-selected offer ready to book. Wow! |
Twitter Promotions
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Create your Twitter community and reward them with special promotions exclusively available for Twitter followers.Start your Twitter community by creating special offers that are exclusively available for your Twitter followers. Your brand exposure will increase and you will create a hotel loyalty program. |
Twitter Center |
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Send, track and monitor messages on Twitter and find out what people are saying about your hotel.
Use this area to manage your hotel and guests Tweets. You can keep track on what your in house guests and next arrivals are saying and interact with them. To simplify your life, Guestcentric’s platform allows you to schedule your Tweets and be automatically published by the platform. You can manage your Tweeter timeline directly inside the platform. |
Twitter GuestFinder |
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Find potential guests that are traveling to your location or participating in an event near you.Enter a maximum of 10 keywords related to your business to be search on Twitter and your platform will bring back results in real time. All Twitter users that send a message with your keywords will be spotted and you will be able to interact with them in order to attract them to your hotel. |
Twitter Guest Profiles |
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The Guest area has improved with the Twitter profile integration by providing hotels with full access to the guests’ photo, profile details and latest Tweets.
This is an excellent opportunity to anticipate your guest’s needs and concerns. In one click the platform will automatically update the profile information of your contact/guest, providing you with detail information to provide a unique stay. |
Reputation with YouTube Videos |
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Your hotel videos posted on YouTube are now available at the Reputation area. Your GuestCentric platform automatically collects all YouTube videos where your hotel is tagged and post them on your Reputation area. You can now keep better track of what is been said about your brand and share it around. |
Enjoy!
GuestCentric Team
Filipe Machaz
VP of Product Management
