Reservations Platform

According to many industry analysts, direct bookings on a hotel’s website are the least expensive reservations a hotel can get, they are even less expensive than walk-ins. Even with the expected decline in travel, online travel bookings in 2009 are projected to grow by 10.5% and reach $116.1 Billion, ( eMarketer), due to the continuous industry shift from off-line channels to the online channel. Being able to effortlessly manage your reservations is now more important than ever.

The biggest challenges faced by independent hotels when it comes to revenue management are the lack of resources and limited budget to invest in high-end technology. With GuestCentric’s innovative online service, independent hotels can finally access appropriate technology to work their online and offline reservations. Because it is an online service, hotel managers like you, can access it remotely and instantly, without having to download or install any software.

GuestCentric provides a unique Reservation Platform where you can manage all your online reservations along with your traditional reservations, thus allowing real-time availability check. You will also be able to do pricing queries and answer to any reservation requests made directly to you. This will give you the opportunity to practice rate parity in all channels and increase the guest’s confidence in your hotel. To secure any new guest reservation and to save you time, an instant confirmation e-mail will be sent upon any booking done on the booking gadget while you will receive an e-mail notification to confirm this reservation.

GuestCentric’s leading-edge reservations system offers different features that will help you manage your reservations effectively.

· Register your reservations in an easy-as-email platform, where you can easily organize, search and check the details of all online and offline reservations.

· Avoid overbooking by having all your reservations (online and offline) in the same platform. Unavailable rooms will not show to your online visitors. You also have the option to close sales on specific dates where you are fully booked.

· Eliminate unguaranteed no-shows by adding cancellations policies and credit card number validation.

· Avoid double bookings with a system that instantly validates guest information.