GuestCentric provides an easy to use integrated platform that includes an impact website design, a best-in-class dynamic booking engine, a full-featured reservations platform and effective Internet hotel marketing.
GuestCentric will provide you with a brand new website that captures the look and feel of your hotel and maximizes online visibility, a one-click booking engine that allows your guests to have a fluid shopping experience, increase conversion rates and increase revenue-per-stay. Also you will be provided with a reservation platform that will help you not only manage your online reservation but also your offline reservations, lastly with the online resource center you will learn about cost effective ways to promote your property and create your guest data base with the most relevant information.
No. Internet Distribution Systems like Expedia, Orbitz, etc. work like a multi-brand discount store, i.e. they distribute many hotels on their store, providing great visibility and significant volumes of reservations. However, on those stores you will be competing for the travelers’ attention with other hotels. GuestCentric is the only online provider that gives your own branded specialty store on the Internet where you have full control over the content, inventory and pricing.
Leading market analysts eMarketer and Phocuswright unequivocally identified a trend that travelers increasingly want to book directly with the suppliers as opposed to distribution sites. This is a significant opportunity for independent properties as you can benefit from improved business margins if you can increase your direct business by just few percentage points.
While a commission based system seems attractive on the surface, it actually can be quite expensive if you are successful in your online marketing strategy. The GuestCentric service has been priced to be competitive with fixed costs like hosting costs, software maintenance costs, etc. that every hotel incurs in addition to commissions. So, you get to eliminate your fixed cost and don’t have to pay any additional commission.
GuestCentric’s reservation platform offers you easy ways to control your online and offline reservations by providing real-time availability to all your inquiries. The system also stores your guests’ contact details and preferences so that if a returning guest checks in, you can add an extra personal touch by remembering their previous requests.
Yes, no matter how small you are you can use GuestCentric’s integrated platform to improve your online presence and take management of your offline business to the next level.
Yes - GuestCentric’s one click booking engine can easily be integrated into your current website.
GuestCentric’s service is available in English, Spanish, Portuguese, French and German.
Developed exclusively for independent hotels GuestCentric’s InstantHotel Technology allows hoteliers to easily create content, change, update, and organize their website whenever they wish. The service includes automatic content creation, media manager, integrated elements like Google maps, TripAdvisor, Weather Forecast, etc.
GuestCentric’s Silver or gold customers are provided with a customized website that captures the feel and look of your property, distinguishing even more your business to easily convert visitors into clients.
GuestCentric’s interactive dashboard allows hoteliers to learn how much business their website is generating and compiles information that helps to analyze and better understand the behavioral patterns of the online customers
Being a silver or gold client, you are entitled to have 10% of your monthly invoice destined to online advertising campaigns in Google Adwords, all of this is managed by GuestCentric.
Is a brand new interactive booking engine that provides visitors real time availability. The booking engine is secured by VeriSign Secured and has the McAfee Secure certification
With GuestCentric’s reservation platform you can easily register in one place all your offline and online reservations
Easily create and manage your promotions directly linked to you booking engine. Depending on the edition that you choose the amount of promotions you can display on your website.
Get a full profile database of all your clients, updated in real time
Automatically receive fully detailed booking confirmations or cancellations and send booking confirmation emails to your clients as quick as they book your rooms
You can now display on your website users’ reviews from the worldwide known website TripAdvisor.
All you need is an internet browser
GuestCentric requires no installation. As long as you have Internet Explorer or Firefox and Internet connection, you can use our services.
You need a basic internet connection to benefit from our services.
GuestCentric’s integrated platform provides the ability to sell several offers online and offline based on the same physical inventory. This way you don’t have to worry about allotments for promotions or premium room types as they all automatically refer back to the same physical room inventory in the hotel. It is a set-and-forget system where in no time you can set up your inventory and seasonal pricing.
You can create as many room types as you want in GuestCentric’s reservation platform, each room can have an individual description and picture so your visitors get the feel of the hotel when they book online.
When you create a room you will have the option to set the number of adults and children per room. If you set the number of children to zero, that room automatically becomes unavailable for guests checking in with children.
All reservations have a place for additional notes. Guests can specify pets in those. If you do or don’t allow pets, you can specify the information in the terms and conditions on your website, guests need to confirm that they read the terms and conditions before being able to make an online reservation.
You can certainly use it as we do not charge credit cards we only validate them for security reasons.
No. It instantly validates them and stores the information for security reasons.
A receipt for the booking is provided with all the booking details including costs, taxes, etc.This is however, not an official invoice.
Given that our system does not process actual invoices, integration with QuickBooks is not required.