GuestCentric continues to expand your market reach by adding translations to the platform. With this update we added support for Polish and made it the 10th language on the GuestCentric hotel digital marketing solution.

Witamy w naszych polskich przyjaciół!
(Welcome to our Polish friends!)

As part of our continued effort for improved usability and faster performance of our hotel digital marketing solution, we have updated the tools in the revenue are to be easier, more readable and faster to load and execute. Tools like range update, and mass open/stop sales now display a more modern look and should provide increased productivity.

With the adoption by small brands and hotel groups of the GuestCentric solution, the needs for customization of the booking engine have increased.

Therefore, we introduced a new feature that allows hotel managers to customize the message that is displayed to users when there is no availability in the hotel, and to refer/link to sister or partner properties in the case when the selected hotel is full.

The new menu is under Setup->Payments->Unavailability Message

Google announced that Buzz is being shutdown and focusing on Google Plus. Hence, we migrated our Google Buzz share button to Google Plus and continue to lead in integrating consumer’s social graph into the booking process.

As you know, we regularly run usability tests to ensure that you have quick and easy access to the most powerful digital marketing features in the industry. This latest update to the promotions area has made it significantly faster and easier to create promotions, especially promotions that represent a percentage discount over the Best Available Rate for the day.

When we first introduced mobile and Facebook optimization we used the QuickLinks menu for expediency purposes. Early feedback showed us that customers want to control what to show on each channel, hence we are announcing today the ability to manage menu settings individually for each channel.

With the introduction of the new media manager a few months ago, demand for picture-rich content has increased dramatically. Hence, we introduced today a new clipboard to make image manipulation easier and speedier. Picture uploading and inserting is now a breeze!

We are delighted to announce that GuestCentric has joined efforts with HotelRooms.com to offer special pricing exclusively for GuestCentric clients for a six month listing on the ‘Official Hotel Search Engine’ . This is an excellent opportunity to power your online bookings through low season. Over the course of the next six months a HotelRooms.com listing is projected to generate 60-75 direct bookings.

For more information on this special offer, please contact your GuestCentric e-commerce manager.

The new Fall’11 Edition is now live! More than 150 new features, revamps and improved tools to boost your online business and to simplify your life. QuickBook Mobile™ The new QuickBook Mobile booking engine is based on intensive usability testing and it is a breakthrough innovation that is bound to dramatically increase bookings by providing mobile-optimized information to travelers on cell phones. Hotels can now promote last minute deals to mobile users in an easy way. New features alert As many of you may have noticed, we moved to continuous feature deployment in June 2011. This means that your GuestCentric service is continually being improved. In order to keep you informed of all the relevant changes we introduced a new area in the Setup section of your extranet that highlights the new features, and allows for upgrade requests. Top 30 travel innovator. Again! In 2011, we are breaking through the glass-ceiling again. Our independent hotels, with website budgets well below $2,500 were distinguished among travel industry titans like the Mandalay Bay or the Ritz in London. And now we have been selected once again as one of the top travel innovators to demonstrate our solution at the Phocuswright Conference (15-17 Nov) in Fort Lauderdale, Florida! Improved Guests CRM The CRM area (Guests) has been improved for better response times. Pagination allows better scalability for customers with 1000s of guests in the system already. Encoding issues in export to Excel are resolved. Speed was also improved with better filters and loading times. Booking engine revamp We regularly run usability tests to maximize conversion. This latest update to the booking engine has two major changes: a more action-oriented color palette with blue selections and highlights and seamless tablet integration namely with iPad which now represents almost 5% of total web traffic. Mobile website SEO for Google Mobile All GuestCentric mobile websites have been optimized to be crawled and indexed by Google Mobile. A combination of tags and site maps has been used to ensure top ranking when using Google from a mobile device like a smartphone. New Media Manager In the last 12 months we have seen a dramatic increase in the number of photos stored by our customers on our servers. The average number of pictures per customer is now well over 30, which led us to redo the media manager to make it more user-friendly in terms of photo management. Reservations like email With the introduction of channel management, reservations can now arrive at the GuestCentric extranet from a multitude of channels and with different conditions. Hence, we upgraded the reservations management area to make it even more similar to email. Russian + Italian We continue our commitment to internationalize our platform thus allowing easier interactions with all guests and expanding your market reach. In this edition we added support for Italian and Russian. Need to contact your nearest e-Commerce manager? US: +1 203 517 0720 UK: +44 (0) 845 867 6896 Spain: +34 93 184-5082 Portugal: +351 21 036 0900 sales@guestcentric.com Unsubscribe instantly from these emails by clicking here.

[[tracking_beacon]]

(Wow, this is great! And in Italian, too.)

We continue our commitment to internationalize our platform thus allowing easier interactions with all guests and expanding your market reach. In this edition we added support for Italian and Russian.