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GuestCentric in Travel Daily News

Friday, June 18th, 2010

travel daily news GuestCentric in Travel Daily News

Great savings of up to 31% for integrated e-Commerce and Social Cloud Solutions for hotels

GuestCentric Systems launches new pricing plans

GuestCentric Systems, the social cloud provider of e-commerce solutions for the independent hotel industry just launched the ultimate pricing plan for its customers. Read more

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GuestCentric introduces new fixed pricing model

Tuesday, June 15th, 2010

GuestCentric Systems launches new pricing plans with great savings of up to 31% for integrated e-Commerce and social cloud solutions for hotels

GuestCentric Systems the social cloud provider of e-commerce solutions for the independent hotel industry just launched the ultimate pricing plan for its customers. New and existing customers can now choose from the new fixed fee pricing that includes all platform features or continue to enjoy the pay-as-you-go model that brought unrivaled adoption of the platform by smaller properties.

“After two years of contributing to the online success of independent hoteliers, GuestCentric’s platform is now becoming essential to a vast number of properties. We are experiencing enormous traction with boutique hotels looking for a modern and easy-to-use solution that can integrate with their social marketing efforts.” said Pedro Colaco, President and CEO of GuestCentric. “In order to advance our mission of offering top-notch solutions at reasonable prices for boutique hotels that have higher revenue volume, we introduced a fixed price package for as little as $400 per month for hotels up to 100 rooms.”

GuestCentric provides top-notch solutions that provide an easy and affordable way for mid-sized independent hotels to develop their online business and engaging guests on social media outlets. With GuestCentric’s solutions, independent hotels can finally level the playing field against chains by leveraging the power of the Internet.

“We have very much enjoyed working with a professional company like GuestCentric, they have been able to fully understand the needs and opportunities for a small boutique property like Casa de Madrid. The design of the website matches the look and feel of the property and the technology has provided a perfect solution for Casa de Madrid. Most importantly, the online bookings revenue the property receives has delivered a substantial return on the investment made into the GuestCentric product and services.” said Ashley Usiskin, Business Development Consultant at Casa de Madrid

With the new fixed fee packages independent properties can use GuestCentric’s integrated platform to its full potential, without having to pay any extra or hidden costs:

Powerful e-commerce

  • Hotel booking engine – This best-in-class booking engine provides a unique shopping experience with unparallel speed and convenience for guests willing to book online. GuestCentric’s booking engine is the only portable booking engine in the market that can be directly integrated to different websites, like Facebook or partner websites.
  • Hotel analytics – The backend dashboard allows you to keep track of the property’s online progress, check hotel visibility, sales focus, bookable offers, and overall performance.
  • Guest CRM – The system automatically collects a complete guest profile with the guest’s stay history. This information is crucial to create successful marketing campaigns to promote special deals and loyalty.

Social customer engagement

  • Twitter center – Send, track, monitor and schedule messages on Twitter and easily monitor what people are saying about the property.
  • Follower specials – Increase the brand exposure, create a loyalty program and easily reward social media followers with special deals created and available exclusively for them.
  • Customer intimacy – Provide a more personalize service to your guests and learn more about who they are, what they want, need or think. Twitter profiles as well as last post are fully integrated with guest’s profile.

Time saving tools

  • Set and forget setup – The easy-to-use interface of the platform allows a quick setup process. After 45 minutes training session you can start discovering the potential of the platform.
  • Multilingual support – Increase brand presence and reach other regions by offering the booking engine and website in up to 5 languages in a fast and intuitive manner.
  • Picture manager – the most sophisticated and intuitive picture manager in the industry that allows you to easily upload and display images as you wish on your website.

Sign up for a 14 day free trial

About GuestCentric Systems

GuestCentric Systems develops and markets web services that revolutionize the way independent hotels work. GuestCentric has built a cloud-computing platform that allows independent hotels to develop long-standing relationships with guests, improve online revenues and lower expenses associated with online distribution. Through use of Web 2.0 technologies, GuestCentric provides easy-to-use tools at reasonable prices that up until now were only available for hotels with big budgets.

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GuestCentric’s facebook local business page enhancement

Friday, June 11th, 2010

Check out the enhancements made to our Facebook local business page. Now you can find all the information related to the integrated platform there,  you can sign up directly to our free trial, check out how our portable booking engine works and how easy is for hotels to start their social media e-commerce.

Take a look and let us know what you think!

Facebook GuestCentric 1276605469152 GuestCentrics facebook local business page enhancement

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GuestCentric in HotelMarketing.com

Wednesday, June 9th, 2010

Screen shot 2010 06 23 at 5.02.20 PM GuestCentric in HotelMarketing.com

How can independent properties achieve e-commerce success?

More and more independent properties are looking into adopting the best technologies in the market to improve their e-commerce. Here are 4 tips to keep in mind when planning your e-commerce strategy.

By Pedro Colaco, President and CEO, GuestCentric

Read more

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How to achieve e-commerce success?

Monday, June 7th, 2010

More and more independent properties are looking into adopting the best technologies in the market to improve their e-commerce. Here are 4 tips to keep in mind when planning your e-Commerce strategy.

Strong presence

The most important aspect of e-commerce has to do with the way you present your business and sell your service. It is not only about the looks but also about the navigation, how the information is presented, trust mechanisms, simplicity in the transactions and confidence that your website transmits to the visitor. You need to use your website as your best sales representative and for that you need to provide it with the proper tools to stimulate visitors to book and stay on the website.

Offer diversification

Knowing what your customers want is very important but it is even more important to be able to provide it to them. Your website should not only offer the best available rate but also it should offer a range of different experiences where the visitor can choose from. That way they are going to be able to book a room based on their needs and not necessarily because is the cheapest offer. This will certainly increase your revenue and make customers happier with their choices.

Good visibility

It is also very important for a business to successfully drive traffic to their website. I like to say: “no traffic no business” you need visitors to buy your rooms. This task is not easy and can be time consuming but when is well executed it provides great results. Luckily there are technology partners for the hotel industry that can provide you with tools to easily manage your online visibility.

Staying on top of the game

E-commerce success is an ongoing process; you need to stay alert because with new online technologies, travelers quickly change their searching patterns. What is fashion now might not be in the next 6 months. So make sure you know what is going on in the industry and what social media channels your customers are using.

This process takes time and it requires you attention to work properly, but once you have set your strategy you can put it on automatic pilot and enjoy the ride.

If you website lacks to accomplish what we mentioned before then contact us.

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GuestCentric helps US hotels affected by oil slick

Friday, June 4th, 2010

Travolution GuestCentric helps US hotels affected by oil slick
GuestCentric in Travolution

Author: Chloe Berman | 04 June 2010

GuestCentric is offering hotels in areas affected by the BP oil slick in the Gulf of Mexico free use of its service for three months. Read More

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Guestcentric joins travel industry oil spill relief effort

Friday, June 4th, 2010

tnooz Guestcentric joins travel industry oil spill relief effort
GuestCentric in Tnooz

Posted by Kevin May  on 01 June 2010

Hotel booking technology provider Guestcentric says it will waive fees for three months to hotels in the Gulf of Mexico region affected by the BP oil disaster. Read More

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GuestCentric’s oil spill relief efforts

Wednesday, June 2nd, 2010


oil drop GuestCentrics oil spill relief efforts

GuestCentric offers 3-month free service to hotels in the Gulf of Mexico coast line affected by the BP oil disaster. GuestCentric wants to contribute to the recovery of the region and simplify the direct communication of hotels and customers. To read the conditions

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How to monetize social media channels for hotels

Thursday, May 27th, 2010

Welcome to the last video of the Revenue Management Series Part II Social Media and Rate Recovery. In the past videos Pedro Gomes talked to you about the importance of social media and how to take advantage of Twitter, Facebook and TripAdvisor to promote your property.
Now that you learned how to use the social channels to promote your property you need to know how you can monetize the interactions. What a best way to explain what steps to take than to use a real case study as an example. In two years Dell computers have generated as much as $6.5 million in total revenue generated through Twitter. They were able to achieve this by creating an online outlet on their Twitter channel where they sell their perishable inventory.

Read more…

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Social Media Series – Kevin May Tnooz

Tuesday, May 18th, 2010

In this video Kevin May Editor of Tnooz talks about the important role that online social media plays in the travel industry. Particularly in the hotel industry.
The importance of online social media is huge in the hotel industry because it lowers the barriers of entry to reach potential customers. It opens a world of possibilities for the independent properties, because it opens horizons in different markets that before they were not able to reach.
Now a days thanks to social media channels like Twitter and Facebook, hoteliers have easier ways to engage customers and reach out people with no limits. Independent properties do not need to spend thousands of dollars in marketing to reach customers. Now with online social media they only need to know the social media channels where they hang out and reach out to them via that source.

You can watch Kevin May in HD here

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