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Guestcentric Systems, SA
GuestCentric is the all-in-one hotel digital marketing solution: website design, social & mobile marketing, booking engine and channel managements.

Header Image Size

Thursday, September 11th, 2014

Header_Size

GuestCentric has developed a new feature that enables hoteliers to choose different images size for the e-mail template header: short, medium or tall.

To change the header image, just go to Edit Contacts/ Reservations general template tab (inside Email templates area). In the Header image collapsible pane, choose Custom and then the size you want for your header. Easy!

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Map and Address

Thursday, September 11th, 2014

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Now it is possible to choose if Map and Address of your hotel are shown in the email template.

This option can be found in the Edit Contacts/ Reservations general template tab (inside Email templates area). There, you will have a new collapsible pane Contact options where you can simply select which information will be shown on your email.

Also, the map image is linked to Google Maps, allowing the guest to open the map in a new tab, mark as favorite or get directions, enhancing the booking experience.

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GuestCentric mobile experience is one of the best in market

Thursday, September 4th, 2014

Software Advice listed GuestCentric mobile booking engine among the TOP 5 interfaces available in market

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Mobile devices are definitely part of everyday life, as people are inseparable of their phones and tablets and use their gadgets to nearly everything: communication, leisure, shopping, paying bills or even ordering food. Travelers are no different: they rely on their gadgets and use the Internet as a center of research and planning trips.

According to PhoCusWright’s research U.S. Mobile Travel Report, by the end of 2014, the travel industry will see $25.8 billion from mobile booking market, which represents 8% of the total travel market and 18% of the online travel market. With the growing importance of mobile in travel industry, hotels must offer potential guests an easy-to-use and attractive interface, which makes the shopping process a unique experience.

A report released by Software Advice, a company that reviews hotel reservation software, listed GuestCentric mobile optimized booking engine as one of the best available in market. The selection was focused mainly on UI creativity and intuitiveness. “When choosing the best interfaces, I put myself in the shoes of a first-time user and look for systems that offer a eye-pleasing and, more importantly, easy-to-decipher interface. I choose those that seem to mitigate any steep learning curve with simple, functional layout,” said Taylor Short, Software Advice’s Managing Editor.

“GuestCentric’s booking engine stood out because of its responsive design on mobile, with a grid calendar view of available days and rates, making it simple for users to evaluate every option,” explained Short. The report also emphasized that while most mobile app spreads the booking process across several pages, GuestCentric’s interface centralize the booking process in only one page, creating a comprehensive experience for guests.

“GuestCentric’s easy-to-use and attractive mobile interface not only gives travellers a convenient system to plan their trips and improves their shopping experience; it allows hoteliers to convert mobile traffic in guests, increase their conversion rates and maximize their revenues,” pointed out Pedro Colaco, CEO of GuestCentric.

With the increase of same-day hotel bookings on mobile, the biggest thing travellers will need from mobile booking is speed and convenience. “Designing an engine that is device-responsive and simple to navigate can fulfill those needs for users,” stressed Short.

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PromoCodes in Mobile

Wednesday, September 3rd, 2014

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Your promotions everywhere! GuestCentric just launched a new feature that enables offers with a Promotional Code to be also booked on mobile.

All the pre-existing and new “Book Now” links that have a promocode (pc) parameter can now be bookable and shown in results also in mobile devices. This change makes it easier for guests to book promotions, because the link opens the promotion directly.

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Integration with PriceMatch

Tuesday, September 2nd, 2014

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GuestCentric just launched an integration with PriceMatch. This new RMS (Revenue Management System) integration will provide hoteliers a custom-made revenue management solution.

With personalized price recommendations, hoteliers can offer their rooms at the best possible rate and optimize their RevPAR (Revenue Per Available Room).

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Google Analytics important update

Friday, August 29th, 2014

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Google has changed the way of tracking the information from websites, from a Classic code to an Universal Tracking Code. This change requires an update on the tracking codes present in GuestCentric’s platform.

If your hotel has its own analytics code, retrieve and update the Tracking Code following the instructions on GuestCentric Support Page.

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“Duplicate” room type

Wednesday, July 9th, 2014

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We are always trying to make the hoteliers work easier. GuestCentric has created a new button that will allow to duplicate a room type of a room already created.

So, by “Duplicate room type”, all the original selected room details is duplicated, and this then could be edited.

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Default Country

Monday, July 7th, 2014

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Hotels can now personalise the reservation process on Booking Engine and define a default country according to the language the guest is selecting.

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“Promos only” filter

Monday, July 7th, 2014

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Using GuestCentric system, hoteliers can decide if they want to show on their Booking Engine only the offers that are a perfect match to customers search.
Now, as an hotelier, you have a new filter that will allow you to choose if you want to show only existing promotions on the booking engine.

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Booking Engine Revamp

Tuesday, June 17th, 2014

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Dear customer, 

 
Keeping our commitment to provide you with the best possible direct selling tools, we have upgraded your booking engine to continue maximizing your direct bookings.
As of today you have a new booking engine, and it’s live. The new booking engine boasts improvements in three major areas:

 

1. New splash screen to reinforce direct selling message

Now, when opening your booking engine consumers will be displayed the “Best Available Rate” seal that incentivizes them to book directly. The message can be easily changed (http://help.guestcentric.com/what-is-the–best-availab.html)

 
2. Improved usability to book

We have improved workflows all around. Four items worth mentioning: check-in/check-out dates on calendar are now clearly flagged, occupancy icons show room capacity, booking can proceed directly on the selection button and double clicking takes consumers straight to the check-out screen.

 
3. Modern design to match your website look and feel

We have overhauled the design of the booking engine, with a more modern, flatter look, responsive design for tablet portrait-orientation, and a cleaner check-out screen.
Finally, get familiar with your new booking engine, review how it looks, and if you have questions do not hesitate to contact our support team at [email protected].

 
Enjoy your new booking engine and let’s keep working together to maximize your direct bookings. 

 

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United States
100 E. San Marcos Blvd.
Suite 400,

San Marcos, CA 92069, USA
T. +1 (203) 517 0720
F. +1 (646) 390 1438
United Kingdom
77 Oxford Street
London, W1D 2ES
T. +44 (0) 203 214 3196
F. +44 (0) 207 192 4133
Spain
Passeig D'Amunt, 7,
08024 Barcelona
T. (+34) 932 131 490
F. (+34) 933 961 876
Portugal
Avenida Jose Gomes Ferreira 9
Miraflores 1495-139 Lisboa
T. (+351) 21 036 0900
F. (+351) 21 096 2710