No, canceled reservations are not invoiced. Canceled reservations do not count for Revenue Share calculation.
For more information please see our Terms and Conditions on your back-office on the Setup-System tab.
All reservations must be changed according to the reality until the midnight on the third day following the scheduled date of arrival of the guest.
For more information please see our Terms and Conditions on your back-office on the Administration-System tab.
Here are some modifications that you can make:
For more information regarding our product and the modifications which can be made to the reservations, please contact our support department at [email protected].
You can also consult our help page in order to find more information about our product.
GuestCentric issues invoices in the following currencies: US Dollars (USD), Euros (EUR) and GB Pounds (GBP).
If you want to be invoiced in another currency than the one you were invoiced before, you can contact our Accounting department at: [email protected].
Please note that you can only be invoiced in one of the three currencies available: USD, EUR or GBP.
An invoice is made regarding all the reservations from the system(pending or confirmed) not invoiced.
GuestCentric has one payment term: immediate payment. This means that as soon as the invoice is issued and sent to the customer, it is ready for payment.
If at the moment of receiving the invoice your account presents another invoice overdue, you will receive a reminder for payment with a 5 days notification to suspension.
If payment is not received within 5 days from the suspension, your account will be canceled after which a service fee will be applied for reactivation ($125/€100/£90).
We charge VAT in Portugal. We don’t charge VAT to the customers from European Union if they can prove that they are taxable companies and therefore exempt of export taxes.
In order not to pay VAT, you have to:
• Have your VAT registration number registered in the European Site of VAT registration number validation(VIES): http://ec.europa.eu/taxation_customs/vies/
For more information regarding European Union tax legislation, please check http://ec.europa.eu/taxation_customs/vies/faqvies.do#item8
Yes, you should advise our Accounting department when your VAT registration number can be validated in VIES in order for us to make your invoice without VAT.
Yes, you will be charged VAT .In order not to pay VAT if you want the invoice to be issued in an individual name and not a company you have to send us a document from the Finance proving that the individual is a taxable person in your country.
The VAT in Portugal is 23%.