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Guestcentric Systems, SA
GuestCentric is the all-in-one hotel digital marketing solution: website design, social & mobile marketing, booking engine and channel managements.

Customer Support Intern

Professional Internship

(Lisbon office)

GuestCentric Support Team works with 1,500 clients in more than 40 countries, providing them technical support (by telephone, email and online by chat), training and performance analysis.

The goal of this Internship is to train a professional able to provide assistance and guidance to our customers and solve their questions. With the increase of support cases, the member of this team will need to have full knowledge of GuestCentric application. The Support Intern will have a significant influence on the management of SLA guarantees given by the company.

 

Main duties:

  • Replying to calls, email, and online support chats, and register the interactions and cases in the case management platform (SalesForce.com)
  • Cases resolutions (personally or by redirecting to the best person).

 

Skills & Experience:

  • Bachelor Degree in Engineering or Hospitality
  • IEFP Eligibility
  • Superior written and oral skills in English and Spanish
  • Outgoing personality
  • Team Player

 

To apply, please send a cover letter and resume to [email protected] with the subject line: “Position: Customer Support Intern”.

United States
100 E. San Marcos Blvd.
Suite 400,

San Marcos, CA 92069, USA
T. +1 (203) 517 0720
F. +1 (646) 390 1438
United Kingdom
Studio 105
Great Western Studios
65 Alfred Road
London
W2 5EU
T. +44 (0) 203 214 3196
F. +44 (0) 207 192 4133
Spain
Passeig D'Amunt, 7,
08024 Barcelona
T. (+34) 932 131 490
F. (+34) 933 961 876
Portugal
Avenida Jose Gomes Ferreira 9
Miraflores 1495-139 Lisboa
T. (+351) 21 036 0900
F. (+351) 21 096 2710