GuestCentric - Hotel website & booking technology

Archive for September, 2010

Tips on developing proper content for a hotel website

Wednesday, September 29th, 2010

Developing proper content for a hotel website

By Pedro Colaco

In this competitive world having a good website has become difficult concept. Although technology made website development easier over the years, the amount of factors involved when defining a good website are more and more complex. Its not enough to have a website online, its about making sure it ranks for the right keywords, that it has a precise loading time, that it is cross-browser compatible, that it is mobile phones and all new gadgets -like the iPad- friendly. Aside from the new challenges, there is one particular thing that over the years scares anyone that decided to develop a new website: Content.
This is usually where projects get blocked! “What to write?” “What do you mean by adding keywords?” “How good is the SEO of my content?…
In this article will give you some guidelines on how to write good content and some hints about SEO that you should keep in mind.
The SEO comments will be focused on Google, as it is the browser most used for searching the web (Yahoo has more visits but less searches as it provides different of services).

SEO; something you should know

Normally you would think we should start by talking about the page creation and them move to optimization. You are right, that would be the right thing to do but SEO is really what people stress about and focus on. We want to take that stress away from you and make sure you focus on what’s important: getting customers.
Good content and good design/site development techniques are the only path to ensure proper SEO. In fact they account for something like +90% of your ranking. There is no short way to guarantee good rankings other than having a good website with good content.  If you want to have a good reading about SEO I suggest you read it from Google itself.

Creating content for your website

One important fact about content is that every webpage has the potential to have a good ranking in search engines. It is also very important for pages to can draw traffic from other website, social media sites and blogs, depending on its quality, usefulness and how interesting the information is. “Quality“ is a mix of different things (URL, page name, H1 tag, image names, keyword density), but in simple terms, the more specific the page is, the greater the success. For instance, think that you are a hotel in Cape Cod that decides to create a page in its website with information about all the nearby beaches. The first issue would be the name of the menu. If you think about what people search for, you would name it “Cape Cod beaches” or “beaches at Cape Cod”. Then you would create a page describing the beaches. But your website is brand-new and the chances of you ranking #1 for “Cape Cod beaches” is 1.000.000/1. If you go the extra mile and create a specific page for a specific beach your chances of success would improve dramatically.

As we’ve said in previous articles, don’t aim to rank #1 on broad keywords like “Cape Cod beaches”; instead focus on what is more specific about your location and/or your property. This means that you can easily rank #1 for a specific beach if you develop good quality content for that specific page.

Setting up your Menu

Get a blank piece of paper and write down the answers to the following questions: “what are people looking for when visiting a property such as mine?” and “what are my competitors doing?”
Based on our experience website visitors look for the following when they visit a hotel website:

  • Prices
  • Picture gallery (hotel and location)
  • Rooms description
  • Special offers
  • Best rate guaranteed policy
  • Ability to easily book a room
  • Contacts/directions
  • Local attractions
  • Local events
  • Hotel specifics (pet friendly…)
  • Restaurant/ Bar

Figuring this out will help you create your site map and keep you focus when writing content.

Write, write, write

Having spare time no longer exists in our dictionary, that is why nowadays visitors demand to find good quality information. You have to be able to impress your visitor as soon as the page loads, if you are not able to do this you increase your chances to loose a customer.
Here are some rules you should follow when writing content:

  • Write pages that clearly and accurately describe your offer.
  • Think about the words users would type to find your pages, and make sure that your site actually includes those words within it.
  • Be objective. If you could say it in fewer words, you probably should; long scroll bars scare people away.
  • Be specific. Write about specific topics on specific pages; don’t try to put everything in the same place.
  • Keep the links on a given page to a reasonable number and make sure you’re not adding broken links.
  • Avoid using images instead of text when displaying important keywords such as page titles since Google doesn’t recognize text contained in images.
  • Avoid duplicate content. Google can view as an attempt to manipulate search engine rankings or win more traffic.

Following these simple rules will help you write good content for your website, that will engage your visitors and work as a good source for your SEO.

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StayinEstes’ E-Commerce Success Follows ‘Look, Book, Interact’ Mantra

Thursday, September 23rd, 2010

hospitality technology StayinEstes E Commerce Success Follows Look, Book, Interact Mantra
Case study published in Hospitality Technology posted on 09/23/2009

More and more independent properties have to adapt online technologies to meet the demands of their customers and overcome rough economic times. Can smaller properties create a strong online presence focused on maximizing online bookings with the help of innovative technologies?

Aware of the new online searching patterns of travelers, StayinEstes.com a 9-loft independent property located in Estes Park, CO was committed to create and control a successful e-commerce strategy. At the same time they were concerned about how to provide a professional looking website that increased their direct bookings. Read more

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WebAwards 2010 competition

Tuesday, September 21st, 2010

GuestCentric wins 2010 Standard of Excellence WebAward for Hotel Website Design

Premier award recognition program validates that smaller independent hotels can modernize their online business and deliver top-notch results

GuestCentric Systems the social cloud provider of e-commerce solutions for the independent hotel industry announced that the Web Marketing Association (WMA) – the premier award recognition program for Web developers and marketers worldwide – awarded Casa de Madrid’s website with the Hotel and Lodging Standard of Excellence award in the 2010 WebAwards competition.

Each WebAward entry was judged against a standard of excellence and then against other entries in the category. Entries were judged on the following seven criteria: design, innovation, content, technology, interactivity, navigation and ease of use. This award reinforces GuestCentric’s compromise to deliver their customers with solutions that enable them to create an outstanding online presence in a fast and easy way.

“Together with GuestCentric, we’ve been working hard over the past 6 months to build a world-class website for Casa de Madrid.  Being a small luxury guesthouse competing with big budget traditional hotels, it is vital for Casa de Madrid to have a cutting edge e-commerce system to leverage our online marketing strategies.” Said Ashley Usiskin, Business Development Consultant at Casa de Madrid “Partnering with GuestCentric has meant we have been able to thrive in the current tough economic climate and we look forward to continuing to benefit from their expertise and services.  We’re delighted to be involved in this award and congratulate GuestCentric on this great achievement.”

GuestCentric provides e-commerce solutions that provide a fast and easy way for independent properties to develop their online business and engaging guests on social media outlets.

“To have one of our websites recognized with an award by the Web Marketing Association is an important milestone for GuestCentric as it reinforces our vision that smaller independent properties are capable to compete at the same level as branded properties.” Said Pedro Colaco President and CEO of GuestCentric Systems “This award represents GuestCentric’s team hard work to provide the most innovative e-commerce platform of the hotel industry.”

The competition was judged by a team of independent Internet professionals representing a variety of relevant disciplines of Web site development. Judges included members of the media, advertising executives, site designers, creative directors, corporate marketing executives, content providers and webmasters. The best are recognized with a WebAward which helps interactive professionals promote themselves, their companies, and their best work to the outside world.

Casa de Madrid WebAwards 2010 competition

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Sky’s the limit — GuestCentric launches Developers Cloud

Monday, September 20th, 2010

tnooz Sky’s the limit — GuestCentric launches Developers Cloud

GuestCentric in Tnooz

Posted by Dennis Schaal on September 20, 2010

GuestCentric, which develops e-commerce solutions for independent hotels, gave developers access to its platform through a Developers Cloud.

Filipe Machaz, GuestCentric vice president of product development, says developers will have access to GuestCentric website and API documentation through the cloud.

In a YouTube video about the Developers Cloud, Machaz says “you’ll have multiple people developing small ideas on top of this infrastructure.”

The company says the Developers Cloud will enhance the GuestCentric platform and give Web designers and developers the ability to add e-commerce solutions to their hotel industry products.

Nuno Silva, a partner in Wiz Interactive, a digital communications agency in Lisbon, Portugal, says the company is using a GuestCentric API to integrate two clients’ websites with the GuestCentric booking system and is working on a mobile app for a customer in Portugal. Read more

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Developers Cloud

Monday, September 20th, 2010

GuestCentric introduces Developers Cloud to drive hotel e-commerce innovation marketplace

The platform fosters collaborative development and distribution of new and innovative social cloud applications for the hotel industry

GuestCentric Systems http://www.guestcentric.com the social cloud provider of e-commerce solutions for the independent hotel industry announced the launch of the Developers Cloud to independent web designers and software developers around the world at http://developers.guestcentric.com. By joining the Developers Cloud, independent web designers and developers are going to be able to provide an end-to-end solution to their customers based on a leading hotel e-commerce cloud.

Opening our cloud to web designers and developers around the world provides them the opportunity to take advantage of GuestCentric’s leading web-based platform tailored to the hotel industry, This unprecedented access to the cloud will allow designers and developers to come up with new ideas and innovations that may not have been previously considered or thought possible.” Said Filipe Machaz, VP of Product Management at GuestCentric “The launching of the new developer’s cloud community reinforces GuestCentric’s position as a leading force in driving e-commerce and social marketing innovation in the hotel industry.”

The opening of GuestCentric’s cloud will not only bring enhancements to GuestCentric’s platform, but it will also give web designers and developers the opportunity to deepen their market share in the hotel industry by adding top-notch e-commerce solutions to their offer. For the first time, web designers are going to be able to deliver fully integrated hotel websites with e-commerce included, without having go through a tedious requirements gathering and development process.

The launch of the Developers Cloud is the second step in opening the GuestCentric community for designers and developers and follows the successful launch of the WordPress booking engine plug-in and Joomla! booking engine module.

Since we moved our website development to the GuestCentric cloud, we were able to deliver top-notch solutions to our customers with very limited effort, since GuestCentric provides a complete e-commerce and social marketing platform, and have been able to focus on what we do best: innovate.”  Said Rodrigo Costa, managing partner at Monday Interactive Marketing. “We are now in the process of developing a mobile reservations application based on the GuestCentric API that will provide our customers a powerful way to engage guests on the day of check-in and GuestCentric already showed interest in potentially reselling it to their growing customer base of properties around the world.” finished Rodrigo

Joining the Developers Cloud will enable designers and developers to:

  • Integrate GuestCentric’s social distribution platform into existing or new sites via readily available snipplets, widgets and plug-ins;
  • Develop custom websites based on GuestCentric’s award-winning Content Management System and host them at SAS 70 Type II facilities.
  • Develop web and mobile applications and plug-ins customer engagement and reservations management via GuestCentric API.
  • The Developers Cloud will also provide extensive access to technical documentation, news and resources, namely:
  • Access to a sandbox to test GuestCentric’s snipplets, widgets and plug-ins;
  • Submission of web design templates for sale through GuestCentric and other cloud members;
  • Submission of applications for sale through GuestCentric and other cloud members;
  • An open forum that discusses best practices in hotel website design and development;
  • Support from GuestCentric’s web design and engineering team.

As a digital communication agency focused on innovation, we are pleased to see that leader companies like GuestCentric allow us to take our work to the next level by providing us with powerful, yet easy-to-use tools. Delivering solutions based on GuestCentric’s integrated e-commerce and social marketing Cloud will clearly contribute to the expansion of our brand and allow us to enter a new market segment with a strong and differentiated offer.“ Said Nuno Silva Partner at Wiz Interactive  – 2010 Digital Agency of the year and multiple web award winner.

To ensure that GuestCentric’s services are used appropriately and productively GuestCentric will approve interested web designers and developers. Learn more at: http://developers.guestcentric.com

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